As indicated in this video link, it doesn't matter WHO inspires change and causes special moments to be built with your customer base, just that the attempt by SOMEONE is being put into practice...
If clicking on the hyperlink below doesn't access the video, then please cut and paste it into your web browser to view.
http://www.godtube.com/watch/?v=F0JFCMNU
I hope Johnny's story touches a special place in your heart as it has mine. I also hope that it is the thing to realize that if you think of your customer while keeping your approach simple, you will most likely be able to produce the type of widespread change and customer loyalty he was able to generate...
Remember, all he did was have a good, sincere heart and he began by simply asking himself, "What can I do?!"
A forum that recognizes where and when we have been provided with stellar customer service. But also a place where we commiserate about those experiences where you felt like you've just left your local DMV! This blog will be an epicenter for discussions, rantings, ratings and critiques on the type of customer service we've received! Do you want to vent or give praise?! Well, I would love to hear about it right here...